Privacy Policy

Information you submit may include your name, work email address, telephone number, organisation, service address, product model or serial number, preferred service time and the content of an enquiry or service request.

The website and hosting service may process limited technical information, such as IP address, browser and device information, requested pages and request times, for security, availability and troubleshooting. The public website does not currently use advertising or behavioural-tracking cookies.

HT-Nova uses personal information to deliver the response or service requested, route enquiries to the relevant team, maintain an auditable service history, protect the website, and improve website and support operations. Information is limited to what is reasonably necessary for those purposes.

Submitting a form is voluntary. The form records your acknowledgement of this policy. You may instead contact HT-Nova by email or telephone where those options are shown.

HT-Nova does not sell personal information. Access is limited to authorised personnel and service providers that support website hosting, secure storage and enquiry delivery, or where disclosure is permitted or required by law.

Where personal information is processed outside mainland China, HT-Nova will apply the notice, consent, contractual, assessment or other safeguards required by applicable law. Reasonable organisational and technical safeguards are used to reduce the risk of unauthorised access, disclosure, alteration, misuse or loss. No internet transmission or storage system can be guaranteed to be completely secure.

Personal information is retained only for as long as reasonably necessary for the stated purpose, service history, security, dispute handling and applicable legal obligations, then deleted or anonymised.

Subject to applicable law, you may ask to access, copy, correct or delete your personal information, restrict or object to processing, or withdraw consent. Contact info@htnova.com with enough information to identify the relevant submission. HT-Nova may need to verify your identity before completing a request.

This business-to-business website is not directed to children. Do not submit a child's personal information through the enquiry or service forms. If HT-Nova learns that such information was submitted without appropriate authorisation, it will take reasonable steps to delete it.

This website may link to third-party websites. HT-Nova is not responsible for their content or privacy practices, and visitors should review the policies of those websites separately.

This policy may be updated when legal, technical or business requirements change. Revisions take effect when published on this page.

For questions about this Privacy Policy or the handling of personal information, contact HT-Nova at info@htnova.com.