Customer Service

Customer Service

Customer Service Process


1. If any malfunctions occur during the use of our products, or if you have any questions when adjusting product parameters, rest assured, we are here to help you at any time. You can call the HT-Nova service hotline at 4006096782 for support, or directly contact the liaison person in our company for your project to get timely assistance.

2. When you report an issue, please provide the following detailed information: the name and contact information of the on-site contact person, the model and serial number of the machine, and a detailed description of the malfunction or problem.

3. Upon receiving a customer's report of a malfunction, our professional HT-Nova service engineers will take prompt action. Through clear and concise telephone communication, they will provide you with comprehensive guidance and troubleshooting steps to effectively address the reported issue.

4. If the issue cannot be resolved through telephone communication, there's no need to worry. Depending on the nature and severity of the malfunction, our engineers will arrange on-site service or guide you to send the machine to a designated repair center for meticulous maintenance and repair.

5. At HT-Nova, our commitment extends beyond providing technical support; our ultimate goal is to ensure your satisfaction and resolve any issues you encounter while using our products. Rest assured, regardless of the method you choose to seek assistance, our team is dedicated to providing a smooth service experience until the problem is thoroughly resolved. Your satisfaction is our top priority.

6. Additionally, our service engineers possess extensive product knowledge and have undergone extensive training to efficiently handle various issues. They are dedicated not only to providing solutions but also to imparting knowledge to empower users with the ability to effectively manage similar situations.

7. Furthermore, we understand the importance of timely resolution of technical issues in reducing disruptions to your operations. Therefore, our service hotline operates around the clock to ensure assistance is available whenever you need it, even during non-working hours or holidays.

8. In addition to addressing immediate issues, we also provide proactive maintenance services to help prevent future problems. Our team can provide guidance on regular maintenance tasks and offer advice to optimize the performance and lifespan of your equipment.

9. We value your feedback and continually strive to improve our services. After each service interaction, we encourage customers to provide feedback on their experience so that we can identify areas for improvement and ensure the consistent delivery of high-quality service.

10. Ultimately, our goal is not only to solve problems but also to establish lasting relationships based on trust, reliability, and outstanding service. We pledge to be a partner you can rely on, ensuring that your equipment operates smoothly, both now and in the future.

Value Added Service

The following are available at a cost, please contact us for more information

  • 产品巡检

    Product inspection

  • 产品巡检

    Product maintenance

  • 产品巡检

    Warranty extension

  • 产品巡检

    Technical training

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