How HT-Nova receives, diagnoses, resolves and follows up product service requests.
Contact HT-Nova by phone, email or the technical support request form. Please have the equipment model, serial number, on-site contact and a detailed issue description ready.
Contact HT-Nova by telephone, by email or through the technical support request form. Include the product model, the serial number and the configuration as far as you have them, an on-site contact, and a description of the malfunction or question - the symptoms, any error message or code, when it started and anything already tried. A photograph of the rating plate, or a short video of an intermittent fault, is usually quicker than describing it.
HT-Nova reviews the information available. Some cases need more detail before a next step can be determined, so a service engineer may come back with follow-up questions before anything else happens.
Depending on the product and the issue, the engineer provides guidance and structured troubleshooting steps by telephone, or a verification step you can carry out on site.
Where remote guidance does not resolve it, HT-Nova arranges on-site service or directs the equipment to a designated repair centre. Where equipment may have been exposed to hazardous materials, that is confirmed before anything ships.
Support continues until the issue is resolved. Feedback after each service interaction is used to improve service quality.
Tell us about your environment, target substances and operational requirements. We’ll help map the right path.
Technical Support Request