Technical support

Technical Support Request

Tell us about your instrument and the issue.

Provide the information available to you. Product details, symptoms, error messages and operating conditions can help HT-Nova determine the appropriate next step. Requirements vary by product and application.

marks a required field.

Request type

What do you need help with?This routes the request to the right engineer. It does not imply every category applies to every product.

Equipment

Product modelProduct ID / serial number(optional)Configuration / accessories(optional)Detectors, sampling accessories, software or anything fitted to the instrument. This can help identify the product version or setup involved.

Issue details

Issue descriptionWhat happened? When did it start? What does the instrument display? Include any error messages or codes and any troubleshooting already attempted.

Operating conditions

Operating conditions(optional)Where and how the equipment was being used, unusual environmental conditions, physical damage, recent storage, recent maintenance or repair, or anything else relevant.

Hazardous exposure

Has the equipment been exposed, or potentially exposed, to hazardous materials?

This may include hazardous chemicals, biological materials, radioactive contamination or materials, or other dangerous substances.

NoYesUnsure

Contact details

NameCompanyWork emailTelephone(optional)Country / regionPreferred contact time(optional)If there is a convenient time for HT-Nova to contact you, please let us know.

I have read and understand the Privacy Policy, including how HT-Nova handles the information submitted here.

Your details are submitted directly to HT-Nova and are available only to authorised administrators.

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Other ways to reach us

Prefer to contact us directly?

You can also reach HT-Nova technical support using the service contact details below.

Email support 400-609-6782